CPS

Communication Policy

Direct and open communication is fundamental to Central Parking's culture. Good communication means a healthy environment of mutual trust and respect exists in which employees and managers can comfortably discuss work issues or employment concerns. Because communication is so integral to our business, Central Parking has established a formal Communication Policy.

Central Parking System's Communication Policy features several tools; the most important is the Open Door Policy. This is a commitment from managers and supervisors to listen and respond to employee concerns. Here are the basic steps employees should follow under the Open Door Policy:

  1. Discuss the concern with your immediate supervisor.

  2. If the problem can't be resolved with the supervisor, complete an Employee Inquiry form.  Submit the form to your supervisor and send a copy to Corporate Human Resources. 

  3. If your supervisor is unable to resolve the problem within three working days, the complaint is sent to the General Manager.

  4. If the General Manager cannot resolve the problem within three working days, the complaint is sent to the Regional Manager, with a copy to the Senior Vice President

  5. The Regional Manager and Senior Vice President must make a final, binding decision within five working days.

If an employee feels uncomfortable using the Open Door Policy, he/she is encouraged to call the ALERTLINE to discuss the concern. Available 24 hours a day, ALERTLINE allows an employee to speak anonymously with an independent company that is not affiliated with Central Parking System. The ALERTLINE number is 1-800-93-ALERT.

Central Parking System believes that ongoing communication usually prevents problems from arising in the first place. That's why Central Parking System holds Employee Meetings at least once a year although most locations hold meetings more frequently.

Another important tool is the Central Parking Suggestion Program. Ideas that can improve operations or safety are welcomed and, in some cases, rewarded.

Two-way communication is expected throughout Central Parking System, and employees are encouraged to take advantage of the Communication Policy. If you would like a copy of the policy, contact your Project Manager, Area Manager or General Manager.